For example, say I take forty-five minutes out of my day to compose a carefully worded question in an email to someone in a given office. I write it in a short, succinct, but very clear way so that I am guaranteed to receive a thorough answer. My question usually has several parts to it, each deserving a response. More often than not, the return email I get is very much like this:
Dear Hannah,
Yes. Let me know if you have any more questions.
Sincerely,
S0-and-so
Um, yeah. I have a question: Yes to WHAT?! Did you even read my message?!
I've tried calling these offices to actually talk to someone and more often than not I end up getting someone who knows absolutely nothing and I'll get transferred to someone's voice mail. Then I'll leave a message which never gets returned and I have to repeat the process again.
I understand that they're busy, but isn't it their job to a) be busy, b) be helpful while being busy and c) inspire confidence in the school? I've sort of given up trying to make contact. I miss being sent the packet of all the information you need in order to make your admission decision. Now you've got to hunt all over these vaguely organized websites (with different design/layout/organization/accuracy of information between schools and even departments) for answers to questions that you don't even know you have. Many times, two different departments have conflicting information on their respective websites. It's a nightmare.
1 comment:
The answer is NO to all of your questions. I found out at BU that no, school administrations do NOT feel that they are supposed to be busy, and that YOU, the student coming to their school and possibly paying a lot of money to do it, are not remotely important to them.
Sorry, I'm a tad bitter. But still, I sympathize with your disgruntlement.
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